Knowledge base

Account

Access

At anytime during your session in Zinklar you can access your Account area by clicking on your initials on the top right of the page and then clicking on “Account”. Your Account area is comprised of 4 sections:

Profile

Fill in or modify your user information and you can choose the preferred language and currency to set in the platform. Also, you can change your password and you can decide if you want to allow the Zinklar staff to enter in your account. This last option is useful in case you need assistance (from survey programming to results tabulation and analysis) with any of your projects.

Billing

Fill in your billing information. It is important that you do it here otherwise the system will ask you to introduce the same information before launching each study. By filling out this area, the system will automatically copy it in the billing information of each project so that you don’t have to replicate it every time.

Movements

Track all movements related to your balance in a transparent way. Each time you launch a project, it will be deducted from your balance. In case an error occurs with your project Zinklar will issue a refund and your balance will be restored. If you see that your balance is finishing, you can click on the button “Add Balance” on the top right of the page and your account manager will get in touch with you.

Plan

Recap of your plan, if you have one. Having a plan is convenient because it allows you to benefit from discounts per project and from free support hours from Zinklar’s Research team. If you wish to request one you can do so by clicking on the button “Improve your plan” and a sales representative will get in touch with you.