Customer experience

Put the consumer at the heart of your decision making by conducting regular market research to understand their purchasing intentions.

Measure client

satisfaction

 

Become more customer-centric by conducting agile consumer research to better understand customer satisfaction, loyalty, advocacy, and profitability trends

Compare competitor performance

 

Understand how your quality of service compares against the competition and use these insights to refine your overall customer experience.

Set inspirational organizational metrics

 

Benchmark your company’s customer experience goals with regular consumer pulse checks of your target audience.

Access templates made by our team

of market research experts

Launch your new test in a few simple steps:

Begin using the always-on intuitive insights platform

  • Access to over 140 million consumers in 80 countries
  • Utilize a rich bank of survey templates
  • Results as fast as in a few hours
  • Highest research standards
  • Full-analytical capabilities and interactive dashboard

Check out our other solutions

  • Product development

    Discover unmet needs in the market and define the right offer to tackle them. Test your concepts and choose the ones that will take you further.. Test your product, pack, price, and any other aspect in an iterative way throughout your innovation process.

  • Market

    strategy

    Get the complete picture of how consumers make decisions in any new category or market. Keep track of how habits and attitudes evolve over time and discover the emerging trends that will help you anticipate your competitors.

  • Brand

    tracking

    Understand how your brand performs against other market players. Track how your brand performance metrics evolve over time. Find untapped opportunities in markets and consumer segments that you can attract with the right actions.

  • Media

    planning

    Identify the right profiles for your campaigns and ensure you choose the media that match your target audience. Build the right media plans that create the biggest impact for your brand. Track effectiveness and measure the ROI of your advertising investment.

  • Advertising

    testing

    Create creatives that resonate with your audience. Select the executions that work best. Test your ads in different stages of creation – from storyboards to final executions – and ensure that you get all the effectiveness you need to boost your brand growth.

  • E-commerce

    analysis

    Understand purchase habits offline and online. Identify channels and retailers where you outperform your competitors and where you have opportunities of improvement. Define the actions needed to improve in each of them. Evaluate the purchase experience in your website and unveil ways to get even more sales.

  • Opinion

    polls

    Discover what people think about current topics. Use this information to back-up campaigns with solid data evidence. Provide contextual information in your PR outreach. Understand the impact of any type of crisis in your brand and react quickly to address any risk.